Read below for information about Festival Players tickets, Flex Pass subscriptions, ticketing policies and FAQs.
Fall Season Single Tickets:
Regular price: $32.00 + HST
Youth price (under 25): $20.00 + HST
Tickets can be purchased online at any time through our secure online box office.
The Festival Players Box Office is open for telephone and in-person sales Tuesday to Friday 11:00 am – 5:00 pm, Saturday, Sunday and Monday by chance.
312 Main Street Wellington
613-476-1991 / 1-866-584-1991 (toll free)
Exchange/Refund Policy – Festival Players has a flexible exchange policy: exchanges are permitted, free of charge, provided the exchange is arranged before your original performance occurs. We will not offer exchanges on tickets for a performance that has already past. If an exchange is not possible, the value of your purchase can be converted to a charitable donation for which a tax receipt will be issued. Festival Players does not offer refunds on ticket purchases.
Service Fees – A $2.50 per ticket service fee is added to all tickets purchased by credit card, whether the purchase is made online, on the phone or in person. A $4.00 service fee is added to any subscription/pass sale. There are no service fees on purchases made by cash or cheque. To inquire about how to purchase by cash or cheque, contact Festival Players at 613-476-1991 / 1-866-584-1991. Service fees are set and charged by Festival Players’ ticketing provider.
Programming Subject to Change – All programming – including but not limited to – show titles, artists, venues and schedule – is subject to change at any time. Festival Players will communicate with patrons by email about programming changes.
Ticket Packages/Add-Ons – If you have purchased a ticket package including an add-on from one of our partners, you will need to present your confirmation email to the Festival Players Box Office in order for our staff to hand over the vouchers or gift certificates for your add-ons.
Latecomers – Latecomers will be admitted at a suitable break in the performance.
Groups – To inquire about packages for groups of 10 or more, contact Festival Players at email@example.com
Accessibility – The Storefront is an accessible venue with a ramp from street level to the venue entrance, a ramp to the audience seating area and accessible washrooms. For more information about the accessibility features of the venue, contact us at firstname.lastname@example.org