Festival Players Box Office
Box Office Hours
The Festival Players Box Office at Books & Company is open the following hours during December:
Dec 14th – 10 am – 6 pm – UPSTAIRS at Books & Company, part of the Busy Hands Craft Sale
Dec 15th – 10 am – 4 pm – UPSTAIRS at Books & Company, part of the Busy Hands Craft Sale
Dec 17th – 22nd – 10 am – 4 pm – MAIN FLOOR at Books & Company
Dec 27th – 31st – 10 am – 4 pm – MAIN FLOOR at Books & Company
From January to June, the In-Person Box Office is closed, and will re-open in time for the 2014 summer season. If you call or email the box office during the off-season, please allow up to two business days for a reply. Thank you!
MAIN STAGE SHOWS:
Single Tickets - $29.90 + HST = $33.80
Senior Tickets - $26.90 + HST = $30.40 *65+, valid ID must be shown
Youth Tickets - $12.00 + HST = $13.55 *25 or under, valid ID must be shown
Pay-What-You-Can Tickets - $20.00 +HST = $22.60 (if purchased in advance) OR You choose the ticket price when you purchase at the theatre at showtime. *One performance of each show is designated as a Pay-What-You-Can performance.
Group Tickets – $23.90 + HST = $27.00 *For groups of 15 or more. Please contact the box office for more information.
Opening Night Galas - $39.90 + HST = $45.10 *Ticket includes entry to post-performance catered wine reception with the performers.
Flex Pass (3 ticket subscription)
The price of a FlexPass increases as the season draws nearer:
- 20% SAVINGS – Until December 15th: $71.75 + HST = $81.10
- 15% SAVINGS - December 16th – December 31st: $76.25 + HST = $86.15
- 10% SAVINGS – January 1st to July 1st: $80.75 + HST = $91.25
Exchange/Refund Policy: Festival Players has a flexible exchange policy: exchanges are permitted, free of charge, provided the exchange is arranged before your original performance occurs. We will not offer exchanges on tickets for a performance that has already occurred. If an exchange is not possible, the value of your purchase can be converted to a charitable donation for which a tax receipt will be issued. Festival Players does not offer refunds on ticket/pass purchases.
Service Fees: A $2.50 per ticket service fee is added to all tickets purchased by credit card whether the purchase is made online, by phone or in person. (This fee is reduced to $1.50 for Youth ticket purchases). A $4.00 service fee is added to each Flex Passes purchased by credit card, but no fees are charged when the pass is redeemed for tickets. There are no service fees on purchases made with cash or cheque.
Weather Policy: Some of the events in our season are outdoor performances, please dress appropriately for the weather – rain, heat, sun and wind are all factors to consider. Shows performed under a tent can proceed under most rain conditions. The decision to cancel or delay a performance due to weather will be made at the venue, at showtime. Shows will not be cancelled in advance. In the case of cancellation, your tickets can either be exchanged for another performance date, converted into a credit for tickets to a performance in a future season, or converted into a charitable donation with a tax receipt issued. No refunds will be issued due to a weather cancellation. If you choose not to come to the venue to assess the weather, you must contact us before showtime to make arrangements for a ticket exchange or conversion. If you do not, your tickets will be forfeited.
Festival Players has been performing shows outdoors for five years, and we’ve only had to cancel a show twice!